I've forgotten my password for my Total Tools account, what can I do?

Find main menu at the top of the screen and click at "My Account" button, then below "Log in" button Click on "Lost your Password?" and enter your email address. We will then send you an email with instructions to create a new password.

Is it possible to purchase products that are out of stock?

Most products on the site cannot be ordered unless they are in stock. However there are some products that are in back-order and will be available within 7-9 business days. Once you place the order we will contact you and confirm exact delivery time.

Do you deliver to PO box addresses?

No we do not deliver to PO Box addresses.

How much do you charge for delivery?

Delivery charges are dynamically calculated depending on the delivery postcode and the weight and dimensions of the products you place in your Cart. You can also opt to collect your order from our Studio.

When you place an item in your cart you will need to select for either delivery or local pick-up. If you select for delivery the delivery charge will then be added to your cart.

Where do you deliver to?

We deliver throughout Australia and to the following countries:

Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Indonesia, Ireland, Italy, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Venezuela,

How can I track my order?

When the goods are despatched you will receive a despatch confirmation email. The tracking number for your order is detailed out in the email. Copy the tracking number and enter it the at Australia Post tracking page to obtain the tracking information.

When can I expect to receive my order?

We aim to dispatch all orders as soon as possible, but within 1-2 days. Delivery time-frames will then depend on your location. Please refer to our Shipping Policy page for more details.

I still haven't received my order despite receiving a despatch email, what should I do?

You need to refer to the tracking information on your despatch email. If you cannot locate your tracking information or you still have a question please contact us.

What payment types do you accept?

We accept Visa, Mastercard and American Express.

When will you debit my account?

We debit your account when you place your order.

What do I do if my order arrives damaged/faulty?

Please contact us immediately. We will need to assess whether the fault is a major or minor fault and will either arrange for the product to be replaced or refunded. In both cases we will require that the faulty product to be returned to us before we dispatch replacement or provide a refund.